820 B
820 B
document_id, title, version, effective_date, department, status
| document_id | title | version | effective_date | department | status |
|---|---|---|---|---|---|
| damage-procedure | Damage handling procedure | 1.3 | 2026-06-15 | Operations | active |
Damage handling procedure
1. Immediate actions
When a vehicle returns with visible or reported damage, mark damage in the return inspection, add a concise factual description and keep the vehicle blocked. Do not promise the customer a repair cost or liability decision.
2. Evidence
Record at least four photographs in the source inspection system: full affected side, close view, wider context and vehicle registration. Fleet Ops stores only the evidence reference in this demo environment.
3. Escalation
Create an Operations review before any new rental. A vehicle with unresolved damage may not be marked available even when a future booking exists.