Publish curated MobilityOps source snapshot

knowledge/procedures/en-GB/09-booking-conflicts.md

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+---
+document_id: booking-conflict-procedure
+title: Booking conflict procedure
+version: "1.2"
+effective_date: 2026-06-20
+department: Operations
+status: active
+---
+# Booking conflict procedure
+
+## 1. Detection
+
+Two reserved or active bookings for the same vehicle may not overlap. Imported legacy conflicts must be flagged as data-quality issues.
+
+## 2. Resolution
+
+Operations reviews both bookings, confirms source-system ownership and reassigns or cancels one booking in the authoritative booking system. Fleet Ops records the reviewed outcome.
+
+## 3. Safety
+
+Do not automatically cancel a customer booking based only on an inferred conflict.