Publish curated MobilityOps source snapshot

knowledge/procedures/en-GB/04-odometer-anomalies.md

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+---
+document_id: odometer-anomaly-guideline
+title: Odometer anomaly guideline
+version: "1.1"
+effective_date: 2026-05-20
+department: Operations
+status: active
+---
+# Odometer anomaly guideline
+
+## 1. Lower reading
+
+If a new reading is lower than the canonical odometer, preserve the submitted reading as evidence but do not lower the canonical value. Check for digit transposition, incorrect vehicle selection or a source-system import error.
+
+## 2. Resolution
+
+An Operations Manager may resolve the issue after checking the original inspection. Correct only the erroneous inspection or source mapping; do not rewrite valid historical readings.
+
+## 3. Escalation threshold
+
+Any unexplained reduction or a single increase above 2,500 kilometres during one rental requires review.